Terms and conditions
Orders
Information about your order
Once you have placed your order on miaburton.com, you will receive a confirmation e-mail to the address supplied.
If we are unable to fulfill your order for any reason, we will contact you and send you a refund via wire transfer or PayPal. In the case of necessary alternative arrangements, our Customer Service team will get in touch to guarantee you receive your refund at the earliest possible time.
Prices
The prices displayed at miaburton.com include import duties and taxes. Mia Burton reserves the right to change the price of any product on the website without prior notice. Variations won’t apply on orders that have already been confirmed.
Cancellations
Cancellation is free of charge if caused by a disruption on our end.
In all other cases, you can request to cancel your order only if the product has not yet been shipped. You will be charged a fee of €10.
Conversion to other currencies will follow the exchange rate applicable at the time of the cancellation request according to the European Central Bank.
If you need to cancel your order, please email your request to help@miaburton.com with your order number.
Manufacturer warranty
Mia Burton abides by the statutory Italian guarantee regulations (DL 24/02), according to which all defective products are covered by the manufacturer warranty for two years. Such warranty does not cover damage caused by misuse. If the item you have received is defective, please contact our Customer Service team promptly for assistance.
Please note that you are responsible for any shipping costs associated with returning products to the manufacturer or supplier for repair or replacement. This also includes the shipping cost for receiving your repaired or replaced product from the manufacturer or supplier.
Cartier frames
All Cartier frames come with a stamped Warranty Certificate, which is not filled out.
If you decide to keep your frames upon arrival and want to ensure the warranty, please fill out the Certificate following these directions:
- M: Your first and last name
- Individual Number: Model code and authenticity code. You can find the authenticity code inside the bridge of your frame or along the temple tips.
- Date of Purchase: MM - YYYY
Please note, that once you fill out the Warranty Certificate, the product is no longer eligible for returns.
Delivery
Shipping information
Mia Burton offers free international shipping via DHL.
Unsupported delivery destinations: we do not currently deliver to Bonaire, Brazil, Canada, Libya, Mexico, Thailand, Turkey, Russia or Ukraine.
Details on actual shipping times are always displayed on top of each product page.
Prices include import duties and taxes. No additional costs will be charged at delivery.
All items are carefully packaged inside the official Mia Burton box, together with their official packaging. Inside the box you will also find our complimentary Care Kit, including a mini screwdriver to tighten or replace the screws and a cloth to clean the lenses without scratching them.
Delivery times
Delivery times vary depending on the item and are always displayed on each product page. Once you have placed your order, you will receive a confirmation e-mail including the expected delivery details. We will also send you the link and tracking number to follow the shipment at any time.
Ready-to-ship products are usually delivered within 3 business days to Italy and within 5/7 business days to other countries. Other items may take up to 15 business days.
If you make an order after 12:00 PM (CET), on Saturday and Sunday, or during national holidays, it will be processed on the next business day.
Our Customer Service team will notify you promptly regarding any unexpected delays.
Delivery times for custom lenses
Requesting custom lenses takes 3 to 6 days (depending on the prescription and any extra treatments, such as blue light filter), which is in addition to the shipping time of the frame. If you choose to send the prescription via email after completing the order, additional days may be needed.
We will inform you of the actual delivery date via email, along with the order confirmation.
Payments
Credit card
You can pay by Visa, Mastercard, American Express, Diners & Discovery and China UnionPay through our secure encrypted system. Payment will be taken as soon as your order is confirmed.
PayPal
When paying by PayPal, please make sure that there are enough funds to cover your purchase. We reserve the right to check the validity of your account and billing address before shipping your order.
You can also choose to pay by installments with Paypal, with zero interest and at no extra cost.
This method is free of charge. PayPal will not share the details of your credit card or bank account with Mia Burton.
Google Pay
To pay with Google Pay you’ll first need to link a credit/debit card to your Google Pay app.
If the payment doesn’t work, we suggest you contact your bank or the institute that manages the card associated with your Google Pay.
Apple Pay
You can pay with Apple Pay exclusively through visiting miaburton.com on Safari with your iPhone, Apple Watch, Mac or iPad. It is not available on Android devices.
To pay with Apple Pay, you will first need to add a credit, debit or prepaid card to the Wallet on your Apple device.
If the payment doesn’t work, we suggest you contact your bank or the institute that manages the card associated with your Apple Wallet.
Scalapay (only in selected countries)
This option allows you to buy now and pay later over three installments, without any interest. The payments will be taken from your credit card. To use this method of payment you will have to provide a valid phone number and register to Scalapay. The registration is free of charge and takes only 2 minutes to complete.
Buying with Scalapay, you acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize such transfer.
The service is currently available in the following countries: Austria, Belgium, France, Germany, Italy, Holland, Spain, Finland, Portugal.
If your purchase is not eligible, you will only see the other methods of payment at checkout.
Klarna (available in select countries)
You can flexibly pay for your order with Klarna. The service offers different ways to schedule payments. These options vary by country.
Klarna is available in these countries on miaburton.com:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Holland
- Norway
- Poland
- Portugal
- United Kingdom
- Czech Republic
- Romania
- Spain
- Sweden
- Switzerland
- United States
If your country is on this list, you will see the available options before checkout.
Make sure you already have an account registered with Klarna before using it as a payment method. Registering for an account is simple and takes a few minutes.
For more details, see Klarna.com.
Wire Transfer
If you select this option, we will send you a confirmation e-mail with a review of your order, together with our bank details. You will need to complete the payment and send the receipt to help@miaburton.com within 48 hours of the confirmation. Otherwise, your order will automatically be cancelled.
Items will be shipped once payment has been received in full.
Payment by wire transfer is not available for customers with delivery address registered in the United States.
Coupon codes
If you have a coupon code, you can enter it before proceeding to checkout. Unless specified, coupon codes cannot be combined with other ongoing promotions or offers.
Return policy
Returns
You can return any item from miaburton.com within 30 days of delivery with the exception of prescription lenses, as these are customized items.
To be refunded, products must be returned clean, unworn, and with their security tag still on. We will check them once we receive them, and if they are eligible for a refund, we will send you a confirmation email. The refund will be credited into your account within the next 14 days.
Extended Returns for Winter Holidays
For purchases made from November 20th to December 25th, 2023, you can request a return until January 31st, 2024.
Return fees
Returns are free of charge if you keep at least one product from your order.
If you return all products from your order, you will be charged a fee for each item you want to return, based on shipment country.
Please find the applicable fees below.
| Shipment Country |
Return fee per item |
|---|---|
| Italy | € 10,00 |
| UK | £ 15,00 |
| Sweden | kr 180,00 |
| Norway | kr 180,00 |
| Denmark | kr 110,00 |
| Other European countries | € 15,00 |
| USA | $ 20,00 |
| Canada | $ 60,00 |
| All other countries | € 30,00 |
Conversion to other currencies will follow the exchange rate applicable at the time of the return request according to the European Central Bank.
Returning a Cartier frame
All Cartier frames come with a stamped Warranty Certificate. Please note, that once you fill out the Warranty Certificate, the product is no longer eligible for returns.
If you return Cartier frames with the Warranty Certificate filled out, we cannot accept them. You will be charged on behalf of the return shipment fees.
How to return items
If you made your order as a registered user, you can easily manage returns through your account. We will send you a confirmation e-mail with further instructions.
If you purchased as a guest, you can send your return requests to help@miaburton.com, providing the following information:
- Your order number
- The name and code of the items you wish to return
Our Customer Service team will assist you within 24 business hours.
To help us process your return in the quickest time possible, please follow these steps.
- Pack the item securely, using the original packaging where possible.
- Attach the pre-paid label included with your order.
- Contact our Customer Service team to arrange a courier pick up.
- Wait for our confirmation email.
Need a new return label?
Please contact our Customer Service team.
Refunds
Once we receive your returned items, we will send you a confirmation e-mail; you can then expect your refund within 14 business days.
Please note that the responsibility of the item to be returned is yours until it reaches us.
Items that are worn, damaged or without their security tag or original packaging will not be refunded.
Prescription lenses and warranty
Eyeglass frames on miaburton.com can be ordered with prescription lenses.
This service is available in selected countries. If it’s available in your country, you will find a button to customize the lenses directly from the product page.
Lens cost
The cost of prescription lenses varies depending on the type of lens chosen, thickness, and any additional treatments (such as blue light filter) and is added to the frame price. You can choose from various customization options by clicking the CUSTOMIZE LENSES button on the selected product page. The cost details are updated step by step with each selected option.
Lens quality
For our prescription glasses, we use only premium quality monofocal lenses. The anti-reflective treatment is complimentary and gives you:
- a sharper and more comfortable vision
- zero reflections on the lens
- increased strength and durability
- ease of cleaning thanks to the anti-static outer layer that repels dust and lint.
At the moment we do not offer progressive and bifocal prescription lenses.
You can choose the thickness of the lenses and also purchase the optional blue light filter if you wish. The latter reduces visual fatigue caused by mobile phones, computers, and other digital screens, helps rebalance natural biorhythms, and improves sleep quality.
Delivery times for prescription lenses
Creating custom prescription lenses takes 3 to 6 days (depending on the prescription and any extra treatments, such as blue light filter), which is in addition to the shipping time of the frame. If you choose to send the prescription via email after completing the order, additional days may be needed.
We will inform you of the actual delivery date via email, along with the order confirmation.
Mia Burton Lens Care warranty against accidental damage
Mia Burton Lens Care is an extended warranty that covers the risk of accidental lens damage and any technical service, repair and replacement.
You can purchase it together with your prescription lenses. The service costs 20 euros.
How Mia Burton Lens Care works
If a lens covered by Mia Burton Lens Care accidentally breaks, cracks or is damaged in a way that compromises your vision, you can get up to two replacements or repairs at no additional cost.
When the accident occurs, contact us right away with your Mia Burton Lens Care receipt on hand to activate the service procedure. We'll ask you for some details about the lenses under warranty and the damage, we’ll then schedule a pickup for the glasses so we can replace the lenses.
What is excluded from the warranty
This warranty does not cover:
- damage to the frame (and generally to eyeglass parts or accessories other than the lenses)
- intentional damage or damage caused by improper use of the glasses or lenses, modifications or alterations
- damage that does not prevent proper vision, such as fine cracks, scratches, or minor abrasions
- any work, repairs or replacements not made by Mia Burton
- the loss or theft of the lenses
- damage due to defects in design or concerning materials (this is already covered by the legal consumer protection warranty).
You will receive full terms and conditions from the Customer Service team.
Our Pre-loved Program
Pre-loved is our circular fashion program, which gives a second life to the eyewear you don’t use. In exchange for your frames, you will receive a coupon code of 50 euros to spend on miaburton.com.
The program is currently only available for those who reside in Europe. You can find more information here.
Participation Requirements
You can participate if you reside in Europe.
Your used eyewear can be either sun or optical frames, from any brand. The important thing is that the frames have a CE mark, which certifies compliance with European safety regulations. The frames must also be in a suitable condition so that they can be resold, or refurbished by our opticians and donated to nonprofit organizations.
Mia Burton reserves the right to refuse a frame at its discretion. Requests from outside of Europe will not be considered.
How To Participate
- Fill out the form on our Pre-loved page, attaching quality photos of the frame you are sending. Make sure the photos contain the frame’s front and side profile.
- Our team will evaluate the submission and send you an email. We aim to respond to Pre-loved submissions within 7 working days.
- If our evaluation is positive, we will ask you to send us your details including your address and how you prefer to send your used frames (whether by courier pickup or delivery to DHL point). Shipping is free of charge and paid for by Mia Burton. You will receive further instructions in the email.
- When your used frames arrive at our warehouse, we will recheck that they match the photos and meet program requirements. Once the frames pass the second check, you will receive the 50 euro coupon code by email.
Conditions of Use for Pre-Loved Coupon Codes
Pre-loved coupons are valid for one use only, within 12 months of issue.
You can also apply them to products already on sale.
They can also be combined with:
- Our Mia Burton Welcome coupon, which is reserved for those who subscribe to our newsletter
They cannot be combined with:
- Other Pre-loved coupon codes (you can only use one Pre-loved coupon per order)
- Other coupons, excluding our Welcome coupon
Used Frame Returns
Used frames sent to miaburton.com cannot be returned.
If you have any questions, please contact our Customer Service Team by chat or at preloved@miaburton.com.
Contacts
Customer Service
We are available Monday to Friday (CET), 9 AM - 1 PM / 2 PM - 6 PM.
E-mail: help@miaburton.com
