Terms and conditions

Orders

Information about your order

Once you have placed your order on miaburton.com, you will receive a confirmation e-mail to the address supplied.

If we are unable to fulfill your order for any reason, we will contact you and send you a refund via wire transfer or PayPal. In the case of necessary alternative arrangements, our Customer Service team will get in touch to guarantee you receive your refund at the earliest possible time.

Prices

The prices displayed at miaburton.com include the statutory custom duties, taxes, and VAT (Value Added Tax). Mia Burton reserves the right to change the price of any product on the website without prior notice. Variations won’t apply on orders that have already been confirmed.

Manufacturer warranty

Mia Burton abides by the statutory Italian guarantee regulations (DL 24/02), according to which all defective products are covered by the manufacturer warranty for two years. Such warranty does not cover damage caused by misuse. If the item you have received is defective, please contact our Customer Service team promptly for assistance.


Delivery

Shipping information

Mia Burton offers free worldwide shipping via DHL.

All items are carefully packaged inside the official Mia Burton box, together with their official packaging. Inside the box you will also find our complimentary Care Kit, including a mini screwdriver to tighten or replace the screws and a cloth to clean the lenses without scratching them.

Delivery times

Delivery times vary depending on the item and are always displayed on each product page. Once you have placed your order, you will receive a confirmation e-mail including the expected delivery details. We will also send you the link and tracking number to follow the shipment at any time.

Ready-to-ship products are usually delivered within 3 business days to Italy and within 5/7 business days to other countries. Other items may take up to 15 business days.

If you make an order after 12:00 PM (CET), on Saturday and Sunday, or during national holidays, it will be processed on the next business day.

Our Customer Service team will notify you promptly regarding any unexpected delays.


Payments

Credit card

You can pay by Visa, Mastercard or American Express through our secure encrypted system. Payment will be taken as soon as your order is confirmed.

PayPal

When paying by PayPal, please make sure that there are enough funds to cover your purchase. We reserve the right to check the validity of your account and billing address before shipping your order.

This method is free of charge. PayPal will not share the details of your credit card or bank account with Mia Burton.

Scalapay (only in selected countries)

This option allows you to buy now and pay later over three installments, without any interest. The payments will be taken from your credit card (Visa, Mastercard or American Express). To use this method of payment you will have to provide a valid phone number and register to Scalapay. The registration is free of charge and takes only 2 minutes to complete.

Please note that the service is only available to customers in selected countries. If you are not eligible, you will only see the other methods of payment at checkout.

Wire Transfer

If you select this option, we will send you a confirmation e-mail with a review of your order, together with our bank details. You will need to complete the payment and send the receipt to help@miaburton.com within 48 hours of the confirmation. Otherwise, your order will automatically be cancelled.

Items will be shipped once payment has been received in full.

Coupon codes

If you have a coupon code, you can enter it at checkout. Unless specified, coupon codes cannot be combined with other ongoing promotions or offers.


Returns & refunds

Return policy

You can return any item from miaburton.com free of charge within 30 days of delivery.

To be refunded, products must be returned clean, unworn, and with their security tag still on.

We will provide a full refund within 14 days of you receiving our confirmation return e-mail.

How to return items

If you made your order as a registered user, you can easily manage your return through your Private Area. Choose whether to return any item included in your order, or to replace it (any price difference will be reimbursed). We will send you a confirmation e-mail with further instructions.

If you purchased as a guest, you can send your return requests to help@miaburton.com, providing the following information:

  • Your order number
  • Your preferred option (refund or replacement)
  • The name and code of the items you wish to return or replace
  • The name and code of any replacement products

Our Customer Service team will assist you within 24 business hours.

To help us process your return in the quickest time possible, please follow these steps.

  1. Pack the item securely, using the original packaging where possible.
  2. Attach the pre-paid label included with your order.
  3. Contact our Customer Service team to arrange a courier pick up.
  4. Wait for our confirmation email.

Need a new return label?
Please contact our Customer Service team.

Refunds

Once we receive your returned items, we will send you a confirmation e-mail; you can then expect your refund within 14 business days

Please note that the responsibility of the item to be returned is yours until it reaches us.

Items that are worn, damaged or without their security tag or original packaging will not be refunded.


Contacts

Customer Service

We are available Monday to Friday (CET), 24 hours a day.

E-mail: help@miaburton.com

Last update: January 21, 2021