Returns & refund

Our customers’ satisfaction is our priority, especially when buying prescription glasses online.

At Mia Burton, you can return eligible products within 30 days of delivery. 

This applies to:

• Frames
• Complete glasses (frames + prescription or non-prescription custom lenses).

For frames with progressive lenses, the return period is extended to 60 days from delivery.

This allows you to try progressive lenses without rushing and gives you the time needed to adapt to them.

 

Important note: Return policies may vary for certain products. When this applies, it is stated in the product description. Please check these details before completing your purchase.

Prescription Accuracy Guarantee

In addition to our return policy, we offer an extra layer of protection for customers buying prescription glasses.

If your lenses do not match the prescription you provided due to a verified manufacturing error on our side, we will refund the full cost of the lenses.

No need to return the complete pair.

To validate the discrepancy, you must provide a printed measurement report from a qualified optician. In case of a confirmed manufacturing error, we will issue a refund for the lenses.

Returns eligibility

To be eligible for a refund, products must be:

• Clean
• Unworn
• With the security tag attached
• In their original packaging

Once received and inspected, eligible refunds will be processed according to our refund terms below.

Express shipping costs are non-refundable.

Special return conditions for Cartier frames

All Cartier frames come with a stamped Warranty Certificate.

Please note that once you fill out the Warranty Certificate, the product is no longer eligible for returns.

If you return Cartier frames with the Warranty Certificate filled out, we cannot accept them. You will be charged for the return shipping fees.

Return cost

Returns are free of charge, except for purchases from the Netherlands, Germany, UK or Canada.

For these countries, returns remain free provided you keep at least one product from your order. If you return your entire order, a €10 fee will be charged for each returned item.

 

Please follow these steps:

• Pack the item securely, using the original packaging where possible.
• Attach the pre-paid label included with your order.
• Check the carrier indicated on the label and drop off the package at the nearest collection point. You can find it on the carrier's website.
• Wait for our confirmation email.

Can’t find your return label?

Email help@miaburton.com and we’ll send you a new one.

Once we receive your returned items, we will send you a confirmation e-mail; you can then expect your refund within 20 business days.

Please note that you are responsible for the returned item until it reaches our warehouse.

Items that are worn, damaged or without their security tag or original packaging will not be refunded.