Help Center

Once you have placed your order on miaburton.com, you will receive a confirmation e-mail to the address supplied.
If we are unable to fulfill your order for any reason, we will contact you and send you a refund via wire transfer or PayPal. In the case of necessary alternative arrangements, our Customer Service team will get in touch to guarantee you receive your refund at the earliest possible time.

The prices displayed at miaburton.com include import duties, taxes, and VAT (Value Added Tax). Mia Burton reserves the right to change the price of any product on the website without prior notice. Variations won't apply on orders that have already been confirmed.

If your order has not yet been shipped, you can cancel it free of charge.

If you need to cancel your order, please email your request to help@miaburton.com with your order number.

Mia Burton S.r.l. is an authorized retailer of all brands featured on miaburton.com. Thanks to partnerships with Kering Eyewear, Luxottica, Marcolin, and other independent brands or their distributors, we can guarantee the authenticity of all products sold on the site.

For any inquiries regarding this matter, feel free to contact us at help@miaburton.com.

Mia Burton abides by the statutory Italian guarantee regulations (DL 24/02), according to which all defective products are covered by the manufacturer warranty for two years. Such warranty does not cover damage caused by misuse. If the item you have received is defective, please contact our Customer Service team promptly for assistance.

Please note that you are responsible for any shipping costs associated with returning products to the manufacturer or supplier for repair or replacement. This also includes the shipping cost for receiving your repaired or replaced product from the manufacturer or supplier.

All Cartier frames come with a stamped Warranty Certificate, which is not filled out.

If you decide to keep your frames upon arrival and want to ensure the warranty, please fill out the Certificate following these directions:

• M: Your first and last name
• Individual Number: Model code and authenticity code. You can find the authenticity code inside the bridge of your frame or along the temple tips.
• Date of Purchase: MM - YYYY

Please note, that once you fill out the Warranty Certificate, the product is no longer eligible for returns.